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Frequently Asked Questions - FAQ's

I'm having a problem accessing the Premium Content databases and eBooks. What can I do?

If you are having problems logging into the Premium Content, here are a few things to look at:

  • If you are searching Sno-Isle databases from remote locations you will need to identify that you are a Sno-Isle library card holder. You can apply for your library card online, but If you are 18 years of age or older you must show photo identification in a Sno-Isle community library to fully activate a Sno-Isle library card. If you are under the age of 18, your parent or guardian must approve the library card application.
  • Check your computer or device for these requirements.
  • Chat or email a librarian with your research question. We can help you get started in the online resources with instructions related to your specific research.

If you are having problems with the Overdrive system and unable to successfully download digital media, please complete a Download Digital Media Technical Support Request form.

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