Lost Items

When an item has been overdue for more than 14 days, it becomes a 'Lost' item. You will no longer see it in your 'Items Out' list, instead it will show under the 'Lost Items & Fines' tab.

If you have lost items, you must reimburse the library for the full cost of replacing the item. Replacement items are not accepted for lost or damaged materials.

You can pay for lost items online by logging into 'My Account' or in person at your local library.

To pay online:

1. Login to your account.
2. Click the 'Lost Items & Fines' tab.
3. Check the box to the left of each item that you want to pay for.
4. The total charges display on the lower left of the window.
5. Click 'Pay Fines Now!'
6. To pay fill in the credit card information on the payment window following all instructions.

As part of the ongoing maintenance of our database we delete items that are checked out to customers that have been in a "lost" status for more than six months.

These items remain checked out on your card even though they have been removed from the catalog. The word 'DELETED' is listed in brackets in front of the title. (see below)

You are still responsible for the replacement cost even though the record for the item is no longer accessible in our catalog.

Refunds:

Refunds are given within six months of the paid date. Take item(s) to the customer service desk, staff will send the information to the accounting department where a check will be issued and mailed to the card holder.