If you received the following error: "Details: (1) There appears to be a problem with your library card." it means that your account is blocked, either due to an expired account or fines on your account. Please see either Blocked Accounts or Expired Accounts information.
Need Account Number?
If you need your library account number for Overdrive, Freegal or other services that require the library card number and do not accept a username, there are a few ways to look this up:
If you know your username and password, logging into your account on the mobile site (does not require a mobile device) will display your library card number at the top.
If you can answer all our security questions to validate your identity, please try our Account Lookup Tool
If none of the above options work for you, please contact Sno-Isle Libraries customer service (see below) or contact your community library.
Note for Overdrive customers: Customers that have changed their library card number will need to notify Overdrive of both the old and new library account numbers. Contact Overdrive customer service by filling in the required information so they can update your Overdrive account.
Contacting Customer Service
For help with library account number problems, Sno-Isle Libraries customer service hours are:
The phone number to reach Sno-Isle Libraries customer service is: 360-651-7061
If you call after hours, during the weekday (except Friday), your message will be received by library staff the following day. If you call after hours on Friday, Saturday or Sunday, your message will be received on Monday morning. If you call on a holiday, your message will be received the following library weekday. Please feel free to call back during open hours.