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Frequently Asked Questions - FAQ's


Electronic Media

How do I access my Electronic Media Accounts?

What download or electronic media options are available?

How do I download audio eBooks, eVideo, eMagazines and eMusic?

What do I need to be able to download and access electronic media?

How many titles can I have checked out at one time?

How do I return electronic media items I've checked out?

What are the lending periods for electronic media titles I borrow?

Can I make a request for digital material that you do not offer?

What if I get a message saying my account is blocked?

What if I need more help?


Library Services

Can I check out everything from the library?

How can I set up library RSS feeds?

What are the limits on things I can check out?

What if you don't have an item I want?

How can I find my closest Sno-Isle Library?

How can I find out what events and programs are coming up at my local library?

Are library computers filtered?

Can I return my book to a different branch than the one where I checked it out?

Can the library help me configure my computer?


Printing at the library

Is there a charge for printing?

How do I pay for printing?

Will the machines in the libraries provide change?

If I don't use all the money in an account, will I get a refund?

Can I visit other branches to print more pages?

If I have a temporary library card, will I still be able to print?

Can I print in color?

Can I print using my own laptop or device with Wi-Fi in the library?


Researching

I'm having a problem accessing the Premium Content databases and eBooks. What can I do?


Reserve a computer

How can I reserve a computer?

Am I required to have a library card?

Can I reserve a computer from home?

How far in advance can I reserve a computer?

Can I cancel my reservation without losing daily time?

What if I show up late?

Can a visitor who doesn’t have a library card use our computers?

Do adults and minors have the same privileges?

What about minors who don’t have cards?

How long can I use a computer?

What software is installed on the reservation computers?

Can I get up and go to other places in the library during my session, without being logged out?

If I use up my allotted time or want a different level of access, can I use someone else's library card?


Wi-Fi

All libraries offer wireless access

Will I need any special settings or passwords to connect?

Will I have filtered or unfiltered access to the Internet?

Can the library help me configure my computer?

How do I configure my computer?



I have always imagined that paradise will be some kind of library.
- Jorge Luis Borges


Sno-Isle Libraries Administrative & Service Center, 7312 35th Ave NE, Marysville, WA 98271-7417
360-651-7000 (local) • 877-766-4753 (toll free) • 360-651-7151 (fax)

©2014 Sno-Isle Libraries