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Public Technology Service Statement

Sno-Isle Libraries is pleased to offer technology assistance to support use of our public computers and access to all of our electronic resources towards fostering a literate and informed citizenry.

Assistance Availability:

  • At each Sno-Isle community library, trained staff provide help with technology questions on a walk-in basis.
  • You are also encouraged to call ahead to take advantage of our Book-a-Librarian service, which allows us to schedule staff specifically for up to an hour of in-depth one-on-one assistance.
  • Community libraries offer technology classes; see the list of upcoming classes on the SIL events page.

Sno-Isle Libraries staff are able to assist with the following:

  • Login and navigation on SIL's public computers
  • Internet basics, including email
  • Software installed on public computers, listed here
  • Printing from public computers
  • Copier machines for scanning, printing, and copying
  • File management: uploading and downloading, email attachments, and removable storage (e.g. flash drives)
  • Accessing SIL's digital content and related apps on personal devices, including OverDrive, Hoopla, Freegal, RBDigital, and Gale Virtual Reference Library
  • Providing resources to help make informed decisions

Sno-Isle Libraries staff are unable to assist with the following:

  • Any diagnostics, repairs, anti-virus scans, or performance issues on personal devices
  • Software on personal devices that is not available on SIL's public computers and is unrelated to library services
  • Transactions involving private information such as credit card numbers, PINs, and Social Security numbers
  • Personal documents: completing forms, proof reading, composing, or editing
  • Personal product/service recommendations

Although staff are unable to make recommendations in the areas described, we are trained to provide resources to help you make informed decisions regarding products and services, including those related to technology.

Please contact Sno-Isle Libraries through our Ask Us, Tell Us service, or by calling your local library. We are here to help!

Sno-Isle Libraries: Connecting people, ideas and culture