Branch Libraries

Can I return my book to a different branch than the one where I checked it out?

How can I find my closest Sno-Isle Library?

How can I find out what events and programs are coming up at my local library?

How can I find out when my library is open?

How can I reserve a computer?

How can I reserve a meeting room at a branch library?

How can I volunteer at the library?

How do I connect to my library’s wireless service?

How do I donate to the library?

What are Sno-Isle's proctoring guidelines?

Contacting a Real Person

Who do I contact if I can't find the answer here?

Downloading

Can I download digital media onto library computers?

Can I return my title early?

Do digital media items expire?

How do I download audio eBooks, eVideo and eMusic?

How do I view the Overdrive Catalog and start downloading?

How many titles can have checked out at one time?

I'm having difficulty burning to a CD

Is there a quick start guide available?

What do I need to be able to download digital media?

What if I change the number on my library card?

Interlibrary Loan

Are there fees for interlibrary loan?

How is a request initiated?

What is an interlibrary loan?

What is the loan period for interlibrary loans?

What is the turn around time for interlibrary loans?

What types of material can be requested?

Who is eligible to use this service?

Library Collections

How do I find magazines to check out and those I can read online?

What are Playaways and how do I find them?

What if you don't have an item I want?

My Library Account

Are there fines on overdue and lost items?

Are there limits to how many holds I can have?

Can I renew something that I have checked out?

Can I replace a lost item?

Can I return my book to a different branch than the one where I checked it out?

E-mail notifications

How do I cancel a hold?

How do I change my Pick-Up branch?

How do I get a library card?

How do I place a hold?

How do I update my account information?

How long can I check out library materials?

How many books or other items can I have checked out?

Is there a limit to how many CD's and DVD's I can check out?

Paying for Printing

Can I pay with a check or can staff cash a customer's check?

Can I print in color?

Can I visit other branches to print more pages?

How much money will it recoup?

If I don't use all the money in an account, will I get a refund?

If I have a temporary library card, will I still be able to print?

Is there a charge for printing?

What if I can't pay?

What pages are we charged for and what is free?

When did paying for printing go into effect?

Why am I being charged for Internet printing?

Why doesn't the library charge for ALL printing?

Will the machines in the libraries provide change?

Playaways

Can I use Playaway in my car?

How big is a Playaway and how much content can it hold?

How do I change the battery?

How do I know how much battery life is left in my unit?

How does Playaway compare to digital downloads and other forms of on-the-go downloading like cell phones?

How does Playaway compare to digital downloads and other forms of on-the-go downloading like cell phones?

Is there a limit to how many Playaways I can check out?

What are Playaways and how do I find them?

What do I do if my Playaway locks up?

What does the audio sound like on a Playaway?

Why can't I add, delete or transfer content on or from a Playaway?

Researching

How can I use your Interlibrary Loan service?

How do I research a topic?

How do I use the Traditional Library Catalog?

How do I use the Visual Library Catalog (Aquabrowser)?

I'm having a problem accessing the Premium Content databases and eBooks. What can I do?

Reserve a Computer

What is Library Online?

How do I reserve a computer?

Why does Sno-Isle use computer scheduling software?

Am I required to have a library card?

What is used for my pin?

How does Library Online work?

Is Library Online on all library computers?

Does Sno-Isle track what users are doing on the Internet, since they must log on using their library cards?

Do adults and minors have the same privileges?

What about minors who don’t have cards?

If I use up my allotted time or want a different level of access, can I use someone else's library card?

How long can I use a computer?

Can I make multiple reservations at once?

How far in advance can I reserve a computer?

Can I reserve a computer from home?

Can a visitor who doesn’t have a library card use our computers?

Can I request a specific computer?

What if I show up late?

Are reservations made on the hour, half hour, etc?

When does a user’s time start?

Can I cancel my reservation without losing daily time?

Can I get up and go to other places in the library during my session, without being logged out?

What happens if I walk away from a session without logging off?

How will I know when my session is ending?

Traditional Catalog

Branch information

How to cancel an item placed on hold?

How to find books on CD or cassette?

How to find magazines?

How to limit by date?

How to limit by format and language?

How to place a hold on an item from full record page?

How to placing holds on multiple items in your personal list?

How to print your personal list?

How to renew checked out items?

How to request an item not in the catalog?

How to search?

How to send your personal list via E-Mail?

How to sort?

Placing a hold on items

Review search history

Saving, e-mailing, and printing records

Search tips

Using the personal list manager

What are the different search types?

What is a full record?

What is the title list?

Your account information

Using Computers/Internet

Are library computers filtered?

How can I learn computer skills?

How can I reserve a computer?

How can I social network with Sno-Isle Libraries?

How do I access the Internet?

How do I connect to your wireless service?

How do I use RSS feeds?

Is there a charge for printing?

What do I need to know when I use library computers?

Visual Catalog

Automatic 'AND' searches

Capitalization

Choosing your search terms

How do I place a hold in the Visual Catalog?

How do I search the Visual Catalog (AquaBrowser)?

Refine Menu

Word Cloud

Web Site Help

How can I find what I'm looking for on Sno-Isle Libraries Web site when I don't know where it is?

Wireless Internet Access

Can the library help me configure my computer?

How do I use wireless at the library?

What do I need to know for my operating system?

What if I want to comment on this service?

What is wireless?

Which Libraries offer wireless access?

Why wireless?

Will I have filtered or unfiltered access to the Internet?

Will I need any special settings or passwords to connect?

Wireless settings?