Get a Library Card
Sign up online for a Sno-Isle Libraries Card and get:
- Immediate access to all digital materials and online services available through Sno-Isle Libraries, including ebooks, e-audiobooks and other digital media, streaming movies and music, and all the library databases and learning services.
- To enable physical material borrowing, just bring photo identification and proof of address to any Sno-Isle Libraries community library and a staff member will help you complete the registration process.
In order to obtain a Sno-Isle Libraries card:
- Residents of the Sno-Isle Libraries District and their dependents. The district's service area is unincorporated Snohomish or Island counties, or a city or town that contracts with or is annexed to Sno-Isle Libraries.
- Residents of other jurisdictions within Washington State that provide equitable tax support for public library service.
- Non-resident payers of property taxes of the Sno-Isle Libraries District and their dependents.
FAQs: Account Help
Your library card number is the 14-digit number printed on the back of your library card. Still having some trouble? Contact us for help!
We have a feature called Borrowing History that can help. When you enable Borrowing History on your account, the system will start building a list of all the titles you borrow. In addition to providing a useful way to track what you have recently borrowed, your Borrowing History provides a convenient location for adding star ratings, comments and other information.
If the Borrowing History feature is not enabled, no records will be stored. You can turn on the Borrowing History feature in the registration process and start saving your titles immediately, or do so later. Your Borrowing History page is visible only to you. Please consult our Privacy Statement to learn more about how your library protects your private information.
To enable or disable Borrowing History:
- Log in to your account.
- On the menu, click My Settings.
- On the My Settings page, under the Account Preferences heading, find your Borrowing History setting.
- Click Change.
- On the Borrowing History page, click the current setting to change it.
- Click Save.
- You’ll see the message “Your new information has been saved.”
Important Note: When this feature is disabled, any existing Borrowing History titles that have not been added to your Completed shelf or to a list will be permanently deleted. The catalog’s Borrowing History feature will not display items no longer owned by Sno-Isle Libraries. That means that when the record for that item is deleted from the online catalog, the item is removed from your Borrowing History list.
To best track borrowed items, consider using the shelves feature in the catalog. For more information go to the Help section for Shelves.
We do not charge late fees.
If you see a charge on your account, it's actually a replacement fee for what we presume is a lost item. The replacement fee is only applied once an item is two weeks overdue. We send out "almost due" and "overdue" reminders well before an item is two weeks overdue. Once you return all overdue or "Lost" items, the replacement fee is removed and you can again check out library materials. If you have truly lost an item, you will need to pay the replacement fee before you can check out additional items.
To update or renew your account, please contact us through chat, email, or phone.
FAQs: Contact Us
Yes. Please see the list of community libraries, opens a new window to find phone numbers, addresses, and operating hours.
Chat with us
- Chat with a librarian in real time. Supported chat hours are Monday - Saturday, 9 am–6 pm.
- Submit your questions, comments, or suggestions by email and our librarians will assist you.
- Check the Locations & Hours page to find your community library's phone number and operating hours.
- Questions? A member of our Administrative Center staff can also help direct your call. Call us at 360-651-7000 (local) or 877-766-4753 (toll free), Monday - Friday, 8 am - 5 pm.
- Text your questions to 360-810-5188. Supported hours are Monday - Saturday, 9 am - 6 pm.
- To expedite service, please include your name and telephone number in your initial message. Your standard text messaging rates apply.
- Book a Librarian appointments allow you to ask your question directly to library staff during a digital or in-person session. This free 30- to 60-minute session will provide you with personalized help finding information or using technology.
Yes, if you have a question, comment or suggestion, please email the library and we will respond within 24 to 48 hours.