How does this service work?
To begin using this service, you will need to complete the application form. It may take 2-3 business days for your application to be reviewed. If you are approved for this service, you will receive an email confirmation. After the application is approved, you can begin placing holds to be sent to Library on Wheels. When we have received your items, we will mail them to you. When you are done, you mail them back.
Who qualifies for this service?
This service is intended for individuals who are unable to get to the library due to a long-term disability or COVID concerns. To be eligible for this service, customers must also live within the Sno-Isle Libraries District (Snohomish and Island Counties, excluding the cities of Everett and Woodway).
How long will it take to receive my items?
When we have received all of your holds or enough to fill a mailing envelope, the items will be checked out to your account and shipped. From that point, it can take up to two weeks for them to arrive in the mail. This time frame is taken into account when we set the due dates for your items.
How do I order through Books By Mail?
After you have been approved for this service, you can begin placing holds as normal by selecting "Library on Wheels" as your pickup location. View instructions for placing holds here. If you need additional assistance, you can contact a library. Ask for your holds to be sent to "Library On Wheels."
How do I return items through the mail?
Postage for this service is prepaid. The package you receive will include instructions for mailing items back to us. Packages can be put in your mailbox or dropped off at your local post office.
What can I receive through the mail?
The number of items we are able to send in the mail is determined by the size and weight of the items. Generally, 5 items is the maximum we are able to send at a time. We can send most library materials through the mail. This includes books, DVDs, and audiobooks. However, we are unable to send coffee table books, most cookbooks, atlases, electronics, or large/heavy items.