FAQs: Contact Free Services

• How do I use remote printing?

  Remote printing can be submitted from your home computer, a library laptop, or another device through our Remote Printing Portal. 

  Double-sided printing is not available for remote printing, however customers can print double-side by using library computers in person. 

  For print jobs that exceed your remaining weekly credit, you may add funds at an in-building print station.

  To Print Remotely

  Visit the library’s Remote Printing Portal. Enter your library card number and PIN then choose Web Print from the left menu. If you are on mobile, tap View in Desktop Mode from the bottom of the summary.

  1. Select Submit a Job
  2. Select black and white or color and size of paper you would like to print
  3. Select the Print Options and Account Selection button
  4. Enter the number of copies you need and select the Upload Documents button
  5. Upload files by dragging them into the highlighted box or browse files by selecting Upload from Computer
  6. Select the Upload and Complete

  To Retrieve Your Remote Print Job

  1. To have library staff print the job for contact-free pickup, select the Notify Library button. Once the form opens, select a library, enter your library card number, and submit. Please allow 2 business hours for documents to be printed and available for pickup.
  2. To print yourself, visit any library during open hours. At the print station, enter your library card number and PIN, then select the job you would like to print.

• How does contact-free holds pickup work?

  To use contact-free pickup, place your holds as usual. Once you receive the notification that your holds are available:

  1. Go to the library and call the contact-free pickup number for that library.
  2. Provide your library card number or name and contact information to staff.
  3. Library staff will check the holds out on your account and tell you where to pick up your materials.
  4. Take home and enjoy!